Refund policy

Refunds & Returns

Do not accept cancellations
We do not accept any cancellations, if you have any problem with your order, please contact us at outlet@merinobrothers.com. We will reply to you and deal with the problem as soon as possible.

Conditions of Returns
Returns other than for faulty goods must be made only in the country of purchase within 7 days and return it for 14 days for either credit note or exchange. Returned products must be in original condition and must not have been used, cut or washed. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

You can always contact us for any problem about the product at outlet@merinobrothers.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.(p.s Items can only be exchanged once)

Merino Brothers Company Limited reserves the right to update, modify, or cancel these policies at any time without prior notice.